Mudflap Card FAQ for Partners

• When is Mudflap Card launching?
• The Mudflap Card has been actively in use for many weeks as part of a closed beta test with a few select fleets and partners. We currently plan to enable all merchant partners to begin accepting the Mudflap Card in mid-February. We will notify all partners at regular intervals leading up to the card launch.
• Is accepting the Mudflap Card optional?
• No. Like our top-rated mobile app, the Mudflap Card will be an important part of the Mudflap payment ecosystem. Our Mudflap partners will need the ability to process both fuel codes and card swipes. The fuels codes will still be available via the mobile app and will continue to be processed most commonly via the Mudflap tablet. The Mudflap Card is a Visa (R) Fleet Card and will work with your existing payment infrastructure everywhere that Visa is accepted.
• Will my fuel pricing change?
• No. The fuel pricing agreement that you have in place with Mudflap will apply identically to both Fuel Code-based and Card-based transactions. The driver will see only one price in the app per fuel type (diesel #2, DEF, etc) and will pay that price whether paying with the app or the card.
• Will my settlement amount change?
• It should not, but it may in rare cases. Generally speaking, the final settlement amount per transaction should be identical. We have designed the Mudflap Card in such a way that both partners and drivers shouldn't see any material change to the economics and pricing, regardless of which payment method is used. A partner success team member will walk you through settlement in detail during the demo. Please be on the lookout for announcements regarding webinars and other training opportunities. You can also reach out to the team directly at: [email protected] with questions.
• Will this change my settlement process?
• The short answer is, yes. Mudflap will be providing separate settlement files for fuel-code-based (app) transactions and card transactions. We know this is an incredibly important topic for our partners, and we're ready to answer your questions. Again, the net revenue you earn will not materially change; A partner success team member will walk you through settlement in detail during the card training process. Please be on the lookout for announcements regarding webinars and other demos. You can also reach out to the team directly at: [email protected] with questions.
• What if my high flow pumps don't support VISA?
• If your high flow pumps don't support VISA transactions, please reach out to the Mudflap Card team directly [email protected] and we'll find a solution that works for everyone.
• The Mudflap Fleet Card is a Visa(R) card. Does that mean drivers are allowed to purchase other goods and services with the card, besides fuels?
• Yes. Mudflap Card cardholders can use the card to purchase any type of fuel or additive available at the pump, as well as repair and maintenance items. Discounts for additional products will apply if a specific schema has been setup within Mudflap's product system.
• Where are fleets allowed to purchase?
• Mudflap Fleets using the Mudflap Card will be able to purchase inside and at the pump. When purchasing inside, they will not need to use the Mudflap tablet, but will instead use the existing payment processor setup that exists at your stops.