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Customer Support Specialist

Full-Time
·
Remote in US

We are looking for an exceptional individual to join Mudflap’s Customer Support Team. Customer obsession is a core value at Mudflap, therefore Customer Support is one of THE most important roles at the Company. Our customers are amazing, and you will be helping them succeed with their trucking business.

The Mudflap mobile app connects professional truck drivers with fuel stops in the $800B trucking industry. We help truckers save thousands of dollars on diesel fuel (their #1 business expense), while providing our truck stop partners with access to new, hard-to-reach customers. We’re growing quickly and are looking for a new customer-obsessed teammate to join us on this journey.

What you’ll be doing:

  • Answering incoming phone calls, live chats, and emails to assist customers with making fuel purchases, navigating the product and whatever else they might need.
  • Placing outbound calls to follow up with customers and our truck stop partners.
  • Providing above-and-beyond, amazing service
  • Developing an expert understanding of the Mudflap product to effectively help customers
  • Working cross functionally to identify ways to enable world-class customer service at scale.
  • Working from home--this is a remote opportunity for now but there might be a chance to work in an office environment in the future.

What you’ll bring to the table:

  • A true passion for customers and delivering the best possible service.
  • Outstanding communication skills, both verbal and written.
  • You are energetic, self-motivated, self-starting, and self-assured.
  • Multitasker with a high sense of urgency.
  • You love fast-paced environments with an “all hands on deck” approach
  • You’re humble and eager to learn with a no-task-too-small mindset.
  • You enjoy using your sleuthing skills to problem solve on behalf of customers

Reach out to us

We’d love to hear from you if the above sounds interesting! Even if you feel you’re missing out on a couple of the requirements we’re looking for, please do reach out.

When you reach out, please include a note briefly summarizing your experience that is relevant to the role. We read every single application and are committed to get back with an initial response within 24h to 48h.